Support

Open the game, tap ☰ Menu → Restore purchases, while signed in to the same Google or Apple account you used to buy. Remove Ads comes back this way. Coins and energy are used up in your game, so they don't come back on a new device. If a purchase seems missing, email us with the order number from your Google Play or Apple receipt.

In the phone apps, progress is saved on your device. On Android, your phone can include it in its backup to your Google account, so it can come back when you set up a new phone. On the web, progress is saved in your browser, or in your account on the site you play on if you're signed in there. Clearing your browser data erases web progress unless you're signed in. Progress can't be moved between the web version and the apps.

Energy refills by itself: +1 every 2 minutes. You can also claim the daily reward, watch a short ad for +50 energy (up to 3 times a day), buy energy with coins in the Café Till, or, in the apps, buy an Energy Refill.

"Watch an ad" rewards are always optional. In the apps, a short ad may also play between renovation steps, at most once every few minutes. The one-time Remove Ads purchase turns those off for good; the optional reward ads stay available if you want them. In Europe and the UK you can change your ad privacy choices at any time from ☰ Menu → Ad privacy choices.

Payments go through Google Play or Apple, so refunds are handled by them. On Android, see Google Play's refund page. On iPhone or iPad, go to reportaproblem.apple.com. If something went wrong with a purchase in the game, email us too and we'll help.

To start over, tap ☰ Menu → Reset progress. Uninstalling the app also removes everything saved in it. We don't keep your progress on our own servers, so there is no account to delete. For anything else, such as purchase records or support emails, write to us and we'll take care of it. See our privacy policy for details.

Make sure the app is up to date, then close it fully and open it again. On the web, try refreshing the page, and use an up-to-date browser. If it still happens, email us your device and what you see (a screenshot helps a lot).

Yes! Mia has plenty of plans for the café, including a way to decorate each room your own way. Updates arrive in the app and on the web.